Returns & Exchanges

At Divoom, we stand behind the quality of our innovative audio products and offer a 30-day satisfaction guarantee for all purchases made through our official store. If you are not completely satisfied with your pixel art speaker or accessory, you may return it for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@divoom.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your Divoom product in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or ship the package to our designated service center using a trackable shipping method to ensure safe delivery.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.